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FAQ

Placing an order

WHY WAS MY ORDER CANCELLED?

On rare (yet still dreadful) occasions, items may sell out more quickly than expected or inventory may become unavailable. If this happens, we will let you know by email within two business days. If there are any other items on the order they will be sent to you as usual! (#thankgosh)

I WANT TO CANCEL MY ORDER.

We're always pumped to get you your new gear which is why we’re pretty quick to process orders. However, if you would like to cancel your purchase – let us know right away! Send an email to online@titika.ca with your order number to let us know and we will do our best to call it off ASAP. Unfortunately, we can only cancel orders the same business day that they were made. (If an order is placed on a holiday or weekend, we will only be able to cancel it the following business day.) Once tracking details have been sent, we can no longer cancel the order.

I’VE PLACED AN ORDER BUT I WANT TO MAKE CHANGES TO IT.

Unfortunately we cannot make changes to an order once it has been placed. This includes adjusting a size or color, applying a discount code, or adding and removing items from the purchase. We apologize for the inconvenience.

 

Shopping

I REALLY LOVE AN ITEM BUT IT’S SOLD OUT IN MY SIZE! WHEN ARE YOU GETTING IT BACK?

I think we’ve all had that little inner heartbreak upon realizing your dream top is sold out in your size - am I right ladies? Some styles will sell pretty quickly (Urgh.) – so it’s a good idea to grab them while they’re still hot and available. If you’ve missed out – don’t worry! You can sign up to receive an email once the product is back in stock. Simply visit the product’s page, click on your size, enter your email and you’re done! We'll let you know ASAP when it’s back!

WHAT SIZE AM I?

Our sizing chart can be found online here. The general feedback we hear most often is that our fit is usually more generous compared to other athletic brands – so we suggest trying a size down. Titika also offers free returns for any regular priced online purchases in case it doesn’t work out.

HOW DO I SIGN UP FOR THE #FITSQUAD PROGRAM IN STORES?

Are you a fitness instructor and want to help make a difference for other girls like you? Well then the Titika #FITSQUAD Program is right for you! We are on the search for qualified fitness instructors to offer them the chance to put our gear to the test and provide ongoing reviews and feedback on the fit and quality of our garments. Please note this program is offered in Ontario in-store only. If you're interested, you may visit a store for more information. Simply bring a piece of I.D and proof of teaching (i.e certificate, pay stub, etc.)!

I HAVE FEEDBACK ABOUT AN ITEM OR STYLE I’D LIKE TO SHARE.

Lay it on us! We value any thoughts and ideas from our customers. For feedback related to specific product, leave a review on the product’s page. Your comments will help other shoppers like you and are also sent to us so that we can notify our design team. For all other feedback or inquiries – contact us at online@titika.ca.

 

Shipping

I HAVE AN ISSUE WITH THE SHIPPING OF MY PACKAGE.

All orders are sent from our warehouse using Fedex. Once a package leaves our warehouse, it is out of our hands here at Titika and becomes the responsibility of the courier. For questions regarding tracking or locating your package once it has been shipped – please contact Fedex directly and provide your tracking information.

DOES TITIKA SHIP TO MY COUNTRY?

You bet ya! We are so excited that we can offer Titika to active girls like you from around the globe. Simply click on the flag in the top right corner of your desktop, or visit titikaactive.ca for Canada orders, titikaactive.com for USA or titikaactive.hk for International.

 

Returns

I’VE RECEIVED MY ONLINE STORE CREDIT – HOW DO I USE IT?

The day has arrived (YAY!!) and you’ve received your online store credit! Not sure how to use it? No worries, it’s very easy. Titika issues online store credit in the form of an online gift card. Once your online credit has gone through – you’ll receive an email notification with a code for your credit balance. When you’re ready to make a purchase, enter the provided code at checkout and VOILA! You’re free to run wild through our online shop! Any balance that remains on your card will carry over for future purchase(s). (Bless) Online credit can only be used for our online store and is not transferable to store locations.

CAN I RETURN OR EXCHANGE MY PURCHASE IN-STORE?

Of course! If your purchase meets our return criteria, stop in at any one of our retail locations across Ontario and let us help you out! You must bring with you your order receipt, valid identification and original method of payment along with the items you wish to return or exchange. Final sale items are final sale and not returnable in-store nor online.

 

Quality

WHAT IS YOUR QUALITY POLICY?

Quality standards are a huge part of what Titika is all about. Our design team puts hours of thought and attention to detail into each garment to create quality active wear that holds up from workout to night out. If you see any evident quality issues on our product, let us know right away! You can contact the store where you purchased your garment or email online@titika.ca for online purchases if your gear isn’t keeping up with your kick-a$% lifestyle.

MY LEGGINGS HAVE STARTED TO PILL – IS THIS A SIGN OF POOR QUALITY?

While our main focus here at Titika is to create durable quality products for you ladies, sometimes a small amount of pilling will occur and is not a sign of poor quality. Pilling occurs due to abrasion of fabrics rubbing together but no worries! It can easily be removed by carefully using a razor along the fabric or using a pill shaver. If you have any further questions about pilling please email online@titika.ca or contact the store where you made your purchase.


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