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Returns

If you are unsatisfied with your product and meet the Return Criteria below, we will happily refund you for the value of the merchandise. Original shipping and handling fees are non-refundable. Sale items cannot be returned or exchanged, as indicated. In-store purchases must be returned in-store. 

Policies regarding returns for our VIP Sale can be found here.

 Return Criteria:
  • Merchandise must be returned within 14 days of the delivery date 
  • Merchandise must be unworn and unwashed with all original tags attached
  • The following accessories cannot be returned due to sanitary purposes: underwear, head wear, towels, yoga mats, socks and water bottles
  • Sale items & items marked FINAL SALE are not refundable, exchangeable, eligible for price adjustments nor eligible for store credit. Promotional discounts may make an item final sale, see specific promo for details.

Please note: Shipping an item without consulting customer service will not guarantee a refund or store credit & you risk additional charges as the item(s) may be returned to you at your expense. To avoid additional charges, it is mandatory that you consult with customer service before returning merchandise. 

     So, you meet the Return Criteria? Excellent. Here’s how to process your online return:
    Hassle-Free Returns:
    1. Send an email to online@titika.ca indicating your order number & item(s) you wish to return.
    2. Within 48 hours you will be emailed a return form and printable return label.*
    3. Carefully repackage all merchandise with completed return form into secure packaging of your choice.
    4. Adhere the return label to the box and remove previous shipping label to avoid confusion
    5. Stop into your nearest UPS or Fedex location depending on the label provided and drop off return.
    6. Your part is done! Once we receive & process the return, you will receive a notification e-mail.
    Exchanges

    Titika does not offer exchanges for online orders at this time.

    We pride ourselves in creating high-quality apparel and take damages very seriously. If your online purchase  has evident quality issues, please contact our Customer Service at online@titika.ca. 

    Price Adjustments

    We're happy to issue a one-time only price adjustment for an item if it goes on permanent markdown within 14 days of your order’s purchase date. A refund for the price difference will be issued back to the original form of payment.  Price adjustments will not be accommodated for any items that are a part of our Flash Sale Fridays or short term weekend sales.  Price adjustments will not be made for final sale items or previously discounted items and are not available for orders purchased during the VIP promotional event.

    How Long Does It Take To Process a Return?

    Once we have received your package and confirm that it meets the Return Criteria, your refund will be processed within 7 business days. You will be notified via email at the address used when placing the original transaction.

    Please note that we will process refunds in the exact form as used to make the purchase. So, if you purchased the order on your Credit Card, we will return the funds to that same Credit Card used at the time of purchase. Your banking institution may require additional days to process this transaction to your account.

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    SIZE CHART (INCHES)
    TITIKA SIZE BUST WAIST HIPS EUR UK JAP AUS
    0 XXS 31.5 23 - 24.5 31 - 33 30 0 1 2
    0 XS 32.5 24.5 - 25.5 33 - 35 32 2 3 4
    2 S 33.5 25.5 - 27 34 - 36 34 4 5 6
    4 S/M 34.5 27 - 28 35 - 37 36 6 7 8
    6 M 35.5 28 - 29 36 - 38 38 8 9 10
    8 M/L 36.5 29 - 30 37 - 39 40 10 11 12
    10 L 37.5 30 - 31 39 - 41 42 12 13 14
    12 XL 39 31 - 33 40 - 42 44 14 15 16

     

    Sizing Guide - ModelBUST 

    Measure the circumference of your chest. Place one end of the tape measure at the fullest part of your bust.  Wrap it around (under your armpits, around your shoulder blades, and back to the front) to get the measurement.

     

    WAIST

    Measure the circumference of your waist. Use the tape to circle your waist (sort of like a belt would) at your natural waistline. which is located above your belly button and below your rib cage.

     

    HIPS

    Measure the circumference of your hips. Start at one hip and wrap the tape measure around your rear, around the other hip, and back to where you started. Make sure the tape is over the largest part of your buttocks.

     

    INSEAM

    This is the distance from the uppermost inner part of your thigh to the bottom of your ankle.

     

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